Frequently Asked Questions

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You should start with alkaline water at level 1, pH 8.5. After about 1 week, then proceed to drink at level 2, pH 9.0 and drink it regularly. For those who have certain chronic conditions associated with over-acidity, or who are very active in sports, you may want to drink at level 3, pH 9.5 after about 1 to 2 weeks.

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The majority of our customers have stated that they (1) felt more energized, (2) experienced improved bowel movements, (3) and had better skin health within the first few weeks of drinking Alkaline Water. Many customers with certain chronic health conditions also reported improvements in their condition within 3 to 6 months.

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Yes, It is perfectly fine to let a baby drink alkaline water. If you use mild alkaline ionized water to prepare a baby’s formula milk, the properties of the milk become closer to that of the breast milk. Research showed that a baby who drinks his/her mother’s breast milk is less likely to fall ill; and breast milk is mildly alkaline.

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with chronic disease, who consumes excessive amounts of alcohol, who smokes, those who work outdoors in the sun or athletes may require as much as 3 to 4 litres per day. Medically, there is no set amount of water that should be consumed each day. Water is an essential requirement for metabolic function. Dr. Young recommends 1 liter for every 15kg if you have a chronic condition you are trying to improve or 1 litre for every 25kg for maintenace.

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You may boil Alkaline Water before consuming it. Or drink it room temperature. You can also use Alkaline Water with your favourite beverages.

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Yes, stomach acid (hydrochloric acid) is acidic. However, it is secreted only when food is ingested and, hence, our stomach does not produce this acid all the time.

Each time stomach acid (at pH 2.0) is produced, the pancreas secretes bicarbonate alkaline substances to neutralise the stomach acid so that pancreatic enzymes can work properly. Normally, after eating, there are transient changes in the blood pH, known as the acid and alkaline tides, that correspond to the stomach and pancreatic secretions. Usually the pH of the blood quickly returns to normal. However, more and more people are suffering from digestive problems where digestive secretions are out of balance due to the insufficient secretion of pancreatic bicarbonates, which is a major cause of over-acidity in the body.

Hence, many of our customers have noted that drinking alkaline water does help aid digestion.

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You can certainly boil Alkaline Water. The Alkaline Water will retain its alkalinity and the water molecules will still be micro-clustered. However, the positive ions may be reduced due to oxidation. Alkaline Water at level 4 is especially recommended for boiling/cooking of soups, rice, and stew as it helps to reduce acidity in these foods. You will be glad to know that Alkaline Water also makes tea and coffee taste better!

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There are many uses for the acidic water, depending on the level of acidity. In general, it is a natural astringent and sanitizer. You can use it as a toner, refresher for your face/body, or use it to rinse fruits, vegetables and meat. Beauticians are known to use acidic water for their many beauty treatments both for your skin and your hair. You can also use it for sanitizing chopping boards, cooking utensils in the kitchen, or soiled clothes, table cloths etc.

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It is best to take Alkaline Water directly from the ionizer. However, for practical reasons, you may store the water in an air-tight container to prevent it from losing its negative ions. It is best to use a glass container or a BPA-free plastic container to prevent plastic leaching into your drinking water. Alkaline Water, when stored, is best consumed within 2 days.

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The Chanson ionizer is built to dispense Alkaline Water consistently over time. There is no need to change the electrolysis plates since the Chanson Water Ionizers are built with Double-dipped, plates that are 99.9% titanium coated with platinum. These will last for approximately 30 years. However, the filters will need to be changed from time-to-time. The filters are designed to last for up to 9 000 litres.

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The display panel on the Chanson Water Ionizer indicates the lifespan of the filter. Alternatively you need to replace the filter every year or 9000 litres. Whichever comes first.

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The Chanson ionizer is designed to be self-cleaning and this can take place at different litre intervals. For optimum performance, we recommend a citric acid clean, which can easily be done at home on an annual basis. It can also be sent in to us.

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The Chanson ionizer is designed to go onto an intelligent “standby” mode when not in use. This helps save electricity. Hence there is no need to shut the ionizer down when not in use. However, if you are going away for a couple of days or weeks, it is recommended that you turn the machine off and shut the water supply to the ionizer. When you return, simply turn on the ionizer and the self-cleaning process will be activated.

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A Chanson ionizer provides the luxury of choice. The high quality purified water can be used to take prescription medication like tablets and capsules prescribed by a doctor. Purified water goes through the filter and NO ionization takes place. This will avoid any possible interaction between the water and the medication. The Chanson ionizer also allows you to dispense Acidic Water (good for skin and hair) and this is commonly used in the kitchen for sanitization. However, it should be noted that this is not the main use of the ionizer.


The Chanson ionizer will always revert to the default of dispensing Alkaline Water at a safe level of pH 9.5 even if you forget to switch over or a child meddles with it. There is very little risk of consuming the Acidic Water by accident. The Chanson ionizer also has a lock function so you can lock the unit on your most frequently used pH setting.

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The pH of the Acidic Water is set at a safe level and will not cause severe and /or immediate harm to the body. However, long-term consumption of Acidic Water (such as carbonated drinks) is of course, detrimental to one’s health.

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Typically, any level between pH 8.5 – 9.5 is good to drink. For making soups or cooking rice, you may want to use pH10. There is really no need to go beyond pH10 as advocated by some other brands in the market.

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Do not be alarmed. This is the same sand-like particles you would see if you are using a steam iron. There are minerals present in our water supply and when left to sit in our bottle / jar, these particles become visible.

Just as you would use white vinegar (or citrus salt) to wash these sand-like particles off the sole-plate of your steam iron, do the same to your bottle / jar about once every 2 weeks. These minerals are safe for drinking. The higher the level of ionization, the higher the concentration of minerals, thereby making these even more visible.

You may like to know that using Acidic Water in your steam iron will help you prevent scaling on the sole-plate.

If you are using the ionizers for commercial water refilling, your daily usage will be many times more than that required by the average home. As such, you would need to activate a daily clean cycle as well as a monthly clean cycle. Please contact your local franchise office for cleaning Instructions when using Chanson ionizers for commercial filling purposes.