★ FAQ · 34 Questions Answered

Everything you've ever asked about Designer Water.

Honest, evidence-based answers to the most common questions about Designer Water pH10® alkaline water, PureSafe purified water, our six independent certifications, and the Waterpreneur business opportunity.

34 Questions 5 Topics Updated 2026
Certified & Trusted SANBWA ISO 22000 Kosher Halal GC Mark GFSI
★ 01 · About The Water

About Designer Water pH10®.

What it is, how it's made, how to drink it, and how to get it. The most common questions, answered honestly.

What is Designer Water pH10®?

Designer Water pH10® is a premium alkaline water produced through a 14-stage advanced filtration process — one of the most rigorous in South Africa. The result is exceptionally pure water at pH 10 with a smoother taste and an enhanced mineral profile including calcium, magnesium and potassium.

What makes Designer Water different from other bottled waters?

Three things set us apart:

  • Filtration rigour. Our 14-stage process includes sediment filtration, activated carbon, reverse osmosis, UV sterilisation, and ozonation — far beyond the industry standard 3-stage process.
  • Verifiable pH 10. Our alkaline level exceeds the thresholds used in published research, including the Koufman & Johnston 2012 acid reflux study.
  • Mineral profile. Calcium, magnesium and potassium are added during mineralisation — every batch tested.
What sizes are available?

We offer a full range for every need:

  • 330ml — Compact, on-the-go hydration
  • 500ml — Daily use, perfect for gym bags and desks
  • 750ml (Sports Cap) — Built for active lifestyles
  • 1 Litre — All-day hydration
  • 5 Litre — Family and office use
  • 10 Litre — Bulk use and events
Where can I buy Designer Water?

You can purchase through:

  • Our online shopdesignerwater.co.za
  • Master Distributors — our nationwide distributor network
  • Waterpreneurs — over 5,500 independent Waterpreneurs carry Designer Water across South Africa

Find a distributor near you →

How should I store my water?

Store in a cool, dark place away from direct sunlight. Once opened, consume within 7 days for the best taste. When sealed and stored correctly, Designer Water has been independently verified to maintain its quality for up to 3 years.

Why do I sometimes see white particles in the water?

This is completely normal and safe. The white particles are naturally occurring minerals — primarily calcium and magnesium — that can become visible due to temperature changes. This is actually a sign of the water's mineral-rich composition. Shake gently if preferred.

Why don't pH strips give an accurate reading?

pH strips are designed for liquids with higher Total Dissolved Solids (TDS), typically above 150 ppm. Designer Water is exceptionally pure with TDS levels below 50 ppm. This purity means standard pH strips cannot provide accurate readings.

To test our pH, use a calibrated pH meter — which is the same standard our quality lab uses.

Can I drink Designer Water every day?

Yes. Designer Water is safe for daily consumption. If you are new to high-pH water, start with a glass or two per day and increase as you find comfortable. As with all water, the key benefit comes from consistent, adequate hydration throughout the day.

Is Designer Water safe during pregnancy or breastfeeding?

Designer Water is safe for general consumption, including during pregnancy and breastfeeding. However, we always recommend consulting your healthcare provider for personalised advice regarding your specific needs.

Can I use Designer Water for cooking, coffee, and tea?

Yes. Many of our customers use Designer Water for cooking and hot beverages. The smoother taste profile and low TDS can enhance the flavour of coffee and tea by reducing bitterness.

Is Designer Water suitable for children and pets?

Yes. The purity of our 14-stage filtration process makes Designer Water safe for the whole family, including children and pets.

★ 02 · Quality & Science

Quality, science, and what we don't claim.

Six independent certifications, a 14-stage filtration process, and what the peer-reviewed research actually says — including what we choose not to claim.

What certifications does Designer Water hold?

We hold six independent certifications — more than most competitors combined:

  • SANBWA — South African National Bottled Water Association
  • ISO 22000 — International food safety management
  • GC Global Conformity — Product quality certification
  • GFSI — Global Food Safety Initiative benchmarked
  • Kosher — Independent Kosher certification
  • Halal — Independent Halal certification
What does your 14-stage filtration process include?

Our filtration process is one of the most rigorous in South Africa. It includes multi-media pre-filtration, activated carbon filtration, high-pressure reverse osmosis, polishing filters, UV sterilisation, ozone treatment, and mineral enrichment — among other steps.

The result is water that is stripped of contaminants, then re-mineralised with calcium, magnesium and potassium for taste and pH stability.

What does the published research say about alkaline water?

A growing body of peer-reviewed research has examined alkaline mineral water. Here is what the published science supports:

Acid reflux and digestive support (strongest evidence): Research published in JAMA Otolaryngology found that an alkaline water and Mediterranean diet protocol matched or exceeded the effectiveness of standard PPI medication for laryngopharyngeal reflux symptoms.

Hydration: A 2016 study in the Journal of the International Society of Sports Nutrition found high-pH alkaline water improved hydration markers compared to standard tap water.

Minerals: The WHO has noted that drinking water can be a meaningful source of calcium and magnesium intake.

Does Designer Water undergo quality testing?

Yes. Our water is rigorously tested under SANBWA and ISO 22000 protocols. This includes regular pH testing, mineral content verification, microbiological screening, and consistent quality monitoring. Our facility operates under GFSI-benchmarked food safety management systems.

How long does Designer Water retain its pH?

Designer Water has been independently verified to retain its pH and freshness for up to 3 years when sealed and stored correctly.

96.9%
★ Preferred Designer Water
"In a 2025 tasting challenge, 390 independent participants compared Designer Water pH10® against their current drinking water — including all leading South African brands."

Survey conducted July–October 2025 via Zoho Forms · Methodology: open-label taste test, not blind. Read the full methodology

★ 03 · PureSafe Range

PureSafe — everyday purified water.

Our second product line. Same factory, same standards as pH10®, with everyday-friendly pricing.

What is PureSafe?

PureSafe is our everyday purified water range. It goes through an 11-stage purification process including sediment filtration, activated carbon, reverse osmosis, UV sterilisation, ozone treatment, and mineral enrichment — delivering clean, crisp water at an accessible price.

What is the difference between Designer Water and PureSafe?

Designer Water pH10® is our premium alkaline range — high-pH ionised water with a smoother taste profile, designed for health-conscious consumers and athletes.

PureSafe is our everyday purified water — 11-stage filtration with mineral enrichment, priced for South African households that want clean, safe hydration without the premium price point.

Both are produced in the same SANBWA + ISO 22000 certified facility.

What sizes does PureSafe come in?

PureSafe is currently available in:

  • 500ml — single bottles + 20-pack cases
  • 1.5 Litre — single bottles + 12-pack cases

More sizes coming as we scale. Shop PureSafe →

★ 04 · The Waterpreneur Opportunity

Start a real water business from R539.

Choose from three starter packs, get full training and WhatsApp sales scripts, and qualify for up to 40% off future stock. No franchise fees. No monthly fees. No contracts.

What is the Waterpreneur Program?

The Waterpreneur Program lets you start your own water business by selling Designer Water in your community. You buy stock at wholesale, sell at retail, and keep the profit. Every pack includes step-by-step training, a certificate, and proven WhatsApp sales scripts.

How much does it cost to start?

You choose the pack that fits your budget:

  • Starter Pack — R539 (3 cases · 40 units · 3 sizes)
  • Growth Pack — R829 (5 cases · 76 units · 3 sizes)
  • Business Pack — R1,469 (10 cases · 144 units · 3 sizes)

No franchise fees. No monthly fees. No contracts. You buy stock when you need it.

Do I need sales experience?

No. The training is designed to guide you from your first conversation to your first sale, even if you have never sold anything before. You also receive WhatsApp sales scripts — proven templates that help you start conversations and close orders.

How do I make money?

You buy stock at wholesale and sell at retail. The difference is your profit. Each starter pack includes a variety of sizes so you can discover what your local market wants — 500ml for taxi ranks and gyms, 1L for offices and homes, 5L for families. Once you complete the training within 6 months, you qualify for up to 40% off future stock.

Which pack should I choose?

If you want to test the waters with the lowest risk, start with the Starter Pack (R539). If you want to build momentum faster with more stock and better margins, the Growth Pack (R829) gives you the best balance. The Business Pack (R1,469) is for people ready to go all in from day one.

How do I get my stock?

After checkout, your collection point is confirmed. You can collect from our Midrand head office or from your nearest authorised Master Distributor.

When do I qualify for up to 40% off future stock?

Once you complete the included training within 6 months of your purchase, you unlock up to 40% off all future stock — regardless of which starter pack you began with.

How many Waterpreneurs are there?

Over 5,500 active Waterpreneurs operate across South Africa, along with 100+ Master Distributors. The program has been running since 2015.

★ 05 · Ordering & Delivery

Ordering, collection, and delivery.

How to order online, what payment methods we accept, and how to find a distributor near you.

How do I order online?

Visit our online shop, select the products and quantities you want, and checkout securely. Orders are confirmed immediately.

What payment methods do you accept?

We accept all major payment methods through our secure checkout, including credit/debit cards and EFT.

Can I buy from a local Waterpreneur or distributor?

Yes. Use our Find a Distributor page to locate a Waterpreneur or Master Distributor near you.

What is your refund policy?

Please review our full Refund & Cancellation Policy for details, or contact our team at [email protected].

What Customers Say

From people who already drink it.

A handful of recent verified reviews from across South Africa.

★★★★★

"This water tastes so crisp and fresh. Even my 5-year-old loves it."

Bev · Verified customer

★★★★★

"The taste difference is like cheap wine versus award-winning wine."

Nicola · Verified customer

★★★★★

"Designer Water is the best bottled water I've ever tasted in South Africa."

Lenique · Takealot review

★ Ready to get started?

Drink it, or sell it.

Drink Designer Water for premium hydration, or join the Waterpreneur program and build a water business in your community. Over 5,500 Waterpreneurs and 100+ Master Distributors are already growing with us.

Still have questions?

Our team replies within minutes during business hours.

Designer Water SA (Pty) Ltd · Est. 2013 · Midrand, South Africa · CIPC: 2013/180542/07 · VAT: 4350262590
Disclaimer: Information on this page is provided for general informational purposes only and does not constitute medical advice. Always consult your healthcare provider for personalised health recommendations.